Support
Help & FAQ
Answers to the most common questions about Axeon products and orders.
What is the intended use of your peptides?
All products sold by Axeon Laboratories are intended strictly for in vitro research and laboratory use. They are not for human or veterinary therapeutic use.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also view your order status in the My Orders section of your account.
What is your return policy?
Due to the nature of research compounds, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours and we will reship at no cost.
How are the peptides stored during shipping?
Products are shipped lyophilized (freeze-dried) with appropriate cold packs for temperature-sensitive compounds. All products are sealed and labeled per laboratory standards.
Do you provide Certificates of Analysis?
Yes. Every batch comes with a third-party Certificate of Analysis including HPLC purity data and mass spectrometry confirmation. You can view all COAs in the COA section.
What payment methods do you accept?
We accept all major credit cards, debit cards, and select cryptocurrency payments for research orders.
How long does shipping take?
Standard shipping takes 3-5 business days. Expedited options are available at checkout. Average ship time from our facility is 48 hours.